If you'd like to get in touch, you have options! You can:
1. Fill out the form on our Contact Us page,
2. Email us at [email protected]
3. Call us at 312-410-8414
Yep! Every last one of them.
We take our gluten free status very seriously and go above and beyond the industry standards to confirm the safety of our products. All our products are naturally 100% gluten free. We also do extensive finished-product gluten testing conducted by a third-party laboratory that is an AOAC International certified lab for gluten testing and competence.
You can purchase our products on our website, and on Amazon. To find our products at a store near you, check out our store locator.
For the time being, our frostings are only available in stores. All stores are listed on our store locator, and we are adding new locations weekly.
While we don't have control over what stores carry specific items, our goal is to make our products as easy to find as possible. If you can't find a specific product available locally, we hope you'll help us by filling out this form and giving it to the store manager.
You can find all of the nutritional information for our products on our website. Just click here, then on whichever product interests you. Once you've clicked on a product, you'll see a photo of the front of the package. Below are smaller photos you can click to enlarge, including photos of the nutritional label found on the side of the box.
Our crackers, cookies, and bars have a shelf life of 180 days (about 6 months) from production.
Our baking mixes and frostings have a shelf life of 1 year.
Because we use all natural ingredients and no artificial preservatives in our products, they have a shorter shelf life than some conventional products.
We use all natural ingredients in our products and don't use any artificial preservatives, so we do not recommend you consume a product past the Best By date. Look for the Best By date on the top or bottom of the package.
We don’t typically send out coupons or product, however, we do have periodic sales on our products which we announce via our newsletter and social media channels. If you subscribe to our newsletter and/or follow us on social media, you can keep up to date with our latest news, health tips, recipes, sales and giveaways. Click here to sign up for our newsletter.
If you placed an order on our website, is should be delivered within 3-10 days. Once tracking is available, you'll receive an email letting you know. If you have any questions in the meantime, feel free to contact us!
Unfortunately, we can only ship inside the US for right now. We’ll be sure to make an announcement for those of you looking for Simple Mills around the globe.
Since our frosting is made using only natural ingredients some separation may occur. If this happens, simply stir to combine!
Because our frostings are made with palm shortening and coconut oil, they can be sensitive to extremely warm environments. We offer the frostings through our online store September through April. In the warmer summer months, please check our store locator to find them locally.
You can find all of the ingredients and nutritional information for our products on our website. Just click here, then on whichever product interests you. Once you've clicked on a product, you'll see a photo of the front of the package. Below are smaller photos you can click to enlarge, including photos of the nutritional label found on the side of the box.
Note: The nutrition facts on our baking mixes are for the dry mix only.
For specific allergen information by product line, click here.
Please note that our allergen profiles are subject to change over time. If you have a life-threatening allergy, please periodically check back to view the up-to-date allergen chart at any given time.
All Simple Mills products comply with industry standards for allergen controls, which includes segregating allergens during ingredient storage and production, conducting full allergen cleans between production runs, and testing for allergens on manufacturing equipment before use.
The vast majority of our products are vegan or, in the case of our baking mixes, can be prepared vegan. These are the exceptions:Farmhouse Cheddar Almond Flour CrackersSmoky BBQ Cheddar Almond Flour CrackersSoft Baked CookiesIn the colored box below the ingredients list, you'll find the word "Vegan" on most of our vegan products. We don't label our baking mixes vegan if they call for eggs or dairy in preparation, but the mix itself is vegan and we can tell you from experience that they are delicious when baked with vegan substitutes. If you need any suggestions for egg replacements, click here.
The vast majority of our products are Paleo-friendly or, in the case of our baking mixes, can be prepared Paleo. These are the exceptions:
Farmhouse Cheddar Almond Flour Crackers
Smoky BBQ Cheddar Almond Flour Crackers
Peanut Butter Soft Baked Cookies
Chunky Peanut Butter Soft Baked Bars
Any cookies, baking mixes, and bars with chocolate chips (this includes our Brownie Mix)
In the colored box below the ingredients list, you'll find "Paleo-friendly" on any of our Paleo-friendly products.
All of our products are Orthodox Union (OU) Kosher Certified.
Our crackers are baked - never fried!
We spent a great deal of time developing our crackers -- from searching for the right ingredients, to making sure we can bake in large batches, to making sure they can last long enough on the shelf (which is tricky when using such natural ingredients) -- and we're always looking to keep improving wherever we can.Interestingly, we spent quite a long time discussing sunflower oil as a team. The sunflower oil that we use in our crackers is organic, physically extracted, and high-oleic, meaning it is not high in omega-6 as conventional sunflower oil. The oil in the cracker never gets anywhere near its smoking point during baking, thereby preserving the high level of quality throughout the production process. If you'd like to read more into our reasoning, check out Mark Sisson's explanation on Mark's Daily Apple.
The nutrition facts that are listed on the boxes only include the dry mix. Any added ingredients, such as eggs, oil, and other mix-ins may alter the nutritional information.
Short answer: Nope! It's important to pasteurize our almonds to make them safe to eat, but instead of a chemical process using propylene oxide (better known as PPO), we treat our almonds with steam, relying on our good friend H2O to keep things clean.
The almond flour in our Almond Flour Crackers is made from blanched almonds. Our baking mixes and cookies contain almond flour from both blanched and whole almonds.
In our frosting, we use organic powdered sugar that comes from pure cane sugar. There is no corn in the powdered sugar.
Our organic palm shortening is produced without hydrogenation. Our process cools organic palm oil to specific temperatures and then we separate the solidified portions. These solids then become our palm shortening.
We use certified responsibly sourced palm oil that ensures safe and sustainable harvesting. Our palm oil is RSPO-certified and implements sustained yield agroforestry methods. Our supplier is EcoSocial-certified, assuring producers practice fair relations in trading socially and environmentally certified products.
Yes, our baking soda is the standard sodium bicarbonate and is not made with/from aluminum.
There are a lot of great egg replacement options for our products! You'll just want to keep flavor in mind when choosing your substitution.
**Please keep in mind that the recipes on the back of the box were created with egg in mind. Therefore replacing the egg will slightly alter the taste and texture.
For the most part you can substitute other oils, but you should consider flavor when choosing your oils. Coconut oil, for example, has a slight coconut flavor, while olive oil lends a slightly savory flavor.
Nope, our mixes will cook the same no matter the altitude.
You can use lemon juice in place of vinegar, using double the amount of vinegar required.
For best results, we recommend not using muffin liners with our products. However, you'd like to use liners, spray with oil before pouring in the batter, and cool the muffins completely on a cooling rack before removing the liners.